You built the workflow, then you found the field was empty.
The figure you were quoted covered the whole dataset and it sounded fine, so you signed and you built. Then a month in, somebody sorts the file by the one column the workflow actually leans on, and about two thirds of the rows come back blank.
That is what a blended number does. It averages the field you needed against forty you never asked about, and the forty carry the average.
So ours go up field by field, before you speak to anyone. Email is 23% globally and 41% in the US, and we print that because that is what it is.
You are welcome to look at it, decide it does not clear your bar, and walk away, which we would much rather happened today than after you have shipped something on top of it.